Terms & Conditions of Purchase

By checking the box at checkout, you (“Client”) agree to the following Terms & Conditions for private coaching and mentoring services delivered by Krystle O’Neil of Nourish Our Minds Limited (NZBN: 9429052133473).

Coaching Overview
Coaching is a collaborative process designed to support your personal wellness, growth, and professional development. Krystle O’Neil will deliver holistic coaching services over a 12-month period, as outlined at the time of enrolment. This may include 1:1 sessions, voice/text messaging support, and optional resources.

Fees & Payment
You may choose to pay upfront, monthly, fortnightly, or via an alternative method agreed in writing with the Coach.
Payment details, including any payment plan, will be confirmed in writing before services commence. Payment plans are processed through Stripe and require a valid credit or debit card on file.
Missed or late payments may restrict access to services. If your card is not charged within 10 business days, the Coach reserves the right to charge your card for the outstanding balance.
No refunds are available for change of mind, missed sessions, or unused services.

Session Packages & Mentoring Access
– Session packages are valid for up to 18 months from the date of your first session.
– Mentoring includes 14 x 60-minute sessions over 12 months, with Monday–Thursday NZST support via text/voice messaging from 10am to 6pm.
– The Coach is not contactable on NZ public holidays or during the annual 2-week Christmas/New Year break. You may extend the Coaching Period by 2 weeks if agreed in writing by both parties.

Client & Coach Responsibilities
The Coach agrees to act with integrity, professionalism, and care.
The Client agrees to take full responsibility for their own decisions, wellbeing, and actions throughout the Coaching Period. Coaching is not therapy or medical treatment and does not substitute professional advice.
If you are under the care of a mental health professional, you must notify the Coach. Participation implies that you are well enough to engage in coaching safely and responsibly.

Expectations & Communication
Clients are expected to show commitment, communicate honestly, complete assigned tasks, and be open to feedback.
If a response is not received within 10 business days after the Coach contacts the Client, the Coach may assume the coaching relationship has ended. Payment obligations remain in effect.
You must give at least 24 hours’ notice to cancel a session. Missed or late-cancelled sessions (under 24 hours) will be charged in full. If you fail to attend your first session without prior notice, the session is forfeited, and coaching services will be discontinued.

Nature of Services
Coaching may cover topics such as personal projects, business growth, mindset shifts, or lifestyle improvements.
The Coach acts as a facilitator of change, but results depend on the Client’s active participation. If the coaching is not meeting your expectations, you are encouraged to communicate this so adjustments can be made.

Confidentiality & Privacy
All communication is confidential unless required by law (e.g. risk of harm, court order).
The Coach will not share your personal information without written permission.
Technology-related communication (Zoom, email, mobile, messaging) is used at your discretion, and by participating, you consent to its use.
The Coach adheres to the ethical standards of the International Coaching Federation.

Liability Disclaimer
The Coach makes no guarantees of specific results. You agree that the Coach’s total liability, if any, is limited to the amount paid by you under this agreement.
You accept full responsibility for your actions and understand the role of the Coach is to support—not direct—your decisions and wellbeing.

Termination & Refunds
– All coaching packages and mentoring agreements are non-refundable.
– Either party may terminate the agreement with 4 weeks’ written notice.
– The Client agrees to pay for all services rendered up to and including the termination date.

Consent
By checking the box at checkout, you confirm that you have read, understood, and agree to these Terms & Conditions in full.